Refund policy

eBooks

Due to the nature of these digital products, refunds will not be available for the purchase of any eBook, including the ‘Beginner’s Guide to DJing’ eBook.

Online DJ Lessons

Online lessons can be cancelled or rescheduled at any time before the lesson is due to start. Refunds will not be available if the start time for the lesson has already passed.

If multiple online lessons have been purchased, these can be cancelled, rescheduled or refunded at any time providing no lessons have already been scheduled and undertaken. If one (1) or more lessons have already been undertaken, refunds will be available on a pro-rated basis for the remaining lessons. If you would like to cancel your online lessons and request a refund please get in touch via email at contact@kaiyosonics.com.

Any refunds requested will be processed via our payment processor, Stripe, and you will receive a full refund minus payment processing fees from the original transaction. You will receive a pro-rated amount for any uncompleted lessons if multiple online lessons were purchased. Refunds can take between 5-10 business days to show up in your account.

Refunds will not be unreasonably denied if lessons are cancelled before they are due to start.

In Person DJ Lessons and DJ Courses at Pirate Studios

In person DJ lessons and DJ courses at Pirate Studios can be cancelled or rescheduled at no additional cost any time up until four (4) hours before the lesson is due to start. This is in line with Pirate.com's cancellation policy for studio bookings. Credit refunds with Pirate.com are no longer possible within four (4) hours of a booking so unfortunately, a new booking would need to be made if a lesson or course session were to be cancelled within four (4) hours of the session start time.

If you would like to cancel your in person lesson or course and request a refund please get in touch via email at contact@kaiyosonics.com.

Once your request has been made, we will cancel your order and your purchase will be refunded automatically. This will be processed via our payment processor, Stripe, and you will receive a full refund minus payment processing fees from the original transaction. Refunds can take between 5-10 business days to show up in your account.

Refunds will not be unreasonably denied if lessons or courses are cancelled at least four (4) hours before the lesson is due to start.

Full refunds will not be available within four (4) hours of the lesson or course starting or after the start time for the session has already passed.

A new studio booking at pirate studios will be required to be paid for by the student if a lesson or course is requested to be rescheduled within four (4) hours of the session start time.

If a refund is requested within four (4) hours of the session start time, you will receive a full refund minus the cost of the studio hire at pirate studios and minus payment processing fees from the original transaction, unless the tutor has already begun travelling to the session. This will be processed via our payment processor, Stripe. Refunds can take between 5-10 business days to show up in your account.

Refunds will not be available if in person lessons or course sessions at pirate studios are requested to be cancelled or rescheduled when the tutor is already in transit to the session. Partial refunds may be available and this will be determined on a case-by-case basis. We hold the right to deny a refund if the tutor has already begun travelling to the session.

In Person DJ Lessons and DJ Courses at Student’s Homes

In person lessons and courses taking place at a student’s home can be cancelled or rescheduled at no additional cost up to ninety (90) minutes before the session start time. Full refunds will not be available if the tutor has already begun travelling to the session. A £20 travel fee will be incurred to reschedule the lesson or course if requested within ninety (90) minutes of the session start time.

If a refund is requested within ninety (90) minutes of the session start time, you will receive a full refund minus the travel portion of the original purchase amount and minus payment processing fees from the original transaction. This will be processed via our payment processor, Stripe. Refunds can take between 5-10 business days to show up in your account.

Gift Cards

Gift cards can be cancelled and refunded at any time providing they have not previously been used. Partially used gift cards are not able to be refunded. If you would like to cancel your gift card and request a refund please get in touch via email at contact@kaiyosonics.com.

Refunds for gift cards will be processed via our payment processor, Stripe, and you will receive a full refund minus payment processing fees from the original transaction. Refunds can take between 5-10 business days to show up in your account.

Enquiries

If you have any enquiries regarding refunds or the terms in this policy please get in touch via email at contact@kaiyosonics.com.